What call centres are really doing
Call-centre worker Emma confirmed that claims about slow computer systems could sometimes conceal staff browsing the internet, arranging personal business or closing unrelated windows before opening a customer’s account.
Other workers described what happened while callers heard hold music, permanently changing the meaning of “my system is running slowly” for Scott.
Will’s imaginary move to Spain
Will from Cardiff had told a woman he lived in Spain so he would not need to meet her often. In reality he remained in Cardiff.
To keep the story plausible, he visited tanning salons almost every day. Scott and Chris admired the commitment while wondering why this seemed easier than honesty.
An ex-girlfriend becomes permanent
Dan had appeared with his friend Sean on Just Tattoo of Us. Sean arranged for Dan to receive a large flower incorporating the name of his ex-girlfriend Daisy.
Dan retaliated with a cartoon referring to an ex who had kept Sean’s cat. Surprisingly, both men remained friends and Dan treated the permanent reminder as closure.
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